Canada Post Strike and Open Orders

UPDATE: the union has decided on an overtime ban as opposed to workers walking off the job to strike for the time being. We will be shipping all open orders as outlined below, however, the will be shipped using Canada Post instead of an alternative shipping provider 

As many of you may be aware, an unplanned break in business has happened over the past couple of months. With the strong possibility of a strike by Canada Post employees, it has put somewhat of a wrench in my plans to get back into the swing of things.

What the strike means for shipping at Gracie Jay, and the plan moving forward from today is…

OPEN ORDERS

  • All open orders placed before Thursday, May 22nd at 11:59pm EDT will be processed for shipping using an alternative shipping provider. UPDATE: shipping via Canada Post
  • A pickup for all orders will be scheduled by Friday, May 30th at the latest.
  • If you have an open order that has both product that is here, and product that we are waiting for, a partial shipment of the products that we have here will happen now, and the remaining products will be shipped to you once the stock arrives. The additional shipment will be at no cost to you. We are using an alternative shipping provider ONLY to clean up open orders placed before Thursday, May 22nd at 11:59pm. UPDATE: shipping via Canada Post
  • I will be following up with all brands this week regarding pre-order products that we are waiting for and will have updates posted on the website asap.

UNANSWERED EMAILS

  • All unanswered emails regarding open orders will be answered as we are processing the orders for shipping. If you have requested a change or cancellation of an order, once your order number is reached in our shipping queue, your order issue will be addressed before we purchase a shipping label.

SHIPPING NOTIFICATIONS

  • If you do not receive a shipping notification by Wednesday, May 28th (for an order placed before Thursday, May 22nd at 11:59pm EDT) please CONTACT US so that we can look into it asap.

SHIPPING DURING THE CANADA POST STRIKE

  • Any orders placed after Thursday, May 22nd at 11:59pm EDT will be held for shipping for the duration of the Canada Post strike.
  • We are using an alternative shipping provider ONLY to clean up open orders placed before Thursday, May 22nd at 11:59pm.

LOCAL PICKUP

  • If you live in the Windsor/Essex county area, or know someone that does, pickup will continue to be offered.

UPCOMING PRE-ORDERS

  • To not fall any further behind in our offering of new releases from brands, Pam Heil (Girly Bits Cosmetics) has very kindly offered to look into upcoming new releases from the brands that we carry. If you have any questions about if we will be carrying an upcoming release, you can tag her in the Gracie Jay Gab Fest FB Group.

Tara
Co-founder, Gracie Jay & Co.