Turn-Around Times, Order Processing, Local Pickup & Shipping
Dates of upcoming and current restocks and pre-orders (including the estimated shipping dates of pre-orders) can be found on our New Products, Pre-orders & Restocks page.
CURRENT TURN-AROUND TIME: 10-12 business days
Business days are Monday to Friday, excluding office and Canadian holidays*
Our current turn-around time applies to in-stock items.
Please expect extended turn-around times for pre-order items (see 'Pre-Orders/Pre-Sales' section below for details). Some sales/promos may also have an extended turn-around time. If a sale/promo will affect the turn-around time, it will be noted on the sale/promo information page.
*RECENT & UPCOMING CANADA POST & GRACIE JAY HOLIDAYS:
ORDER PROCESSING
If you have requested new orders to be combined for shipping with previous pre-orders, all orders will held and shipped together.
Orders containing pre-order items will be held for shipping until the release date of the pre-ordered item.
If there are products in your order that are not pre-order items they will be set aside and shipped at the same time as the pre-order item(s).
REMINDER: Pre-orders can have a long turn-around-time, especially if the brand is international and the product has to clear customs.
We cannot split products in an order for separate shipping. This causes too much room for mistakes to be made.
The total time that it will take for your package to reach you is turn-around time plus shipping time.
We cannot guarantee a parcel will arrive on or before a specific date.
Processing time is subject to change without direct notice to the customer. Reasons for delay may include, but are not limited to, a new product launch causing an influx of orders at one time, and shipping or customs delays of incoming products.
You can check the status of your order by signing in to your ACCOUNT.
You will receive a shipping notification email once your parcel has shipped. Please ensure that Gracie Jay & Co is added to your safe sender list so that you do not miss your notification. It may take 2-3 business days for your order to begin showing movement in the system. If you have placed an order from the United States, once the order crosses the border, Canada Post may no longer show updates until the parcel has been delivered. USPS will be the most accurate place to find updates for US customers.
If you have any questions or concerns about an outstanding order please do not hesitate to CONTACT US and we would be more than happy to help!
LOCAL PICK-UP
If you have selected pick up upon checkout, you will receive a notification when your order is ready for pick up. Please do not proceed to pick up your order until you have received a notification.
SHIPPING POLICY
Our complete Shipping Policy, including shipping overage refunds, can be found HERE.
SHIPPING/PICK-UP NOTIFICATIONS
If you have not received a shipping/pick-up notification email from us, please check your inbox (or spam/junk folder). Alternately, you can always login to your account to check the status of your order. If you still have concerns about an outstanding order, please CONTACT US.
Check out our SHIPPING POLICY for information about returned, lost, seized or destroyed packages.
COMBINING ORDERS
Forgot to add something to your cart? We got you! Combined shipping is available in most cases, if requested.
- Head back to the store, do some more shopping.
- Add the previous order number to your order notes (Order notes can be found in your CART, before you get to the checkout). If you do not leave a note with the order numbers that are to be combined, your orders will be held until you reach out to us to advise us to ship.
- Use the code PLEASECOMBINE upon checkout to remove the shipping charges from your new order.
- Voila! Your orders will be combined for shipping.
Notes can be left in your cart (before checkout). Click on the edit icon to open up a text box.
There is no need to email us with your order numbers. A note on your order will do the trick! (You will only hear from us if there is an issue with combining the orders)
Combined multiple orders will receive a refund for any shipping overages paid, with in a week after it's been shipped.
Want to have an order shipped with a friends order?!? Simply listing the same mailing address on all orders will not properly flag the order for our shipping department. If orders from multiple customers are being shipped to one customer, the following must be done:
- The shipping address on all orders MUST BE THE SAME ADDRESS - the one that all orders are being shipped to. (Billing addresses can be different.)
- Each order MUST HAVE A NOTE. Either that it is being shipped to "X" customer, or with "X" order number. (i.e. Please combine with Jane Doe, or Please combine with order #0001)
NOTE: If the combined orders do not reach the free shipping threshold, you will be contacted and given the choice of being invoiced for shipping, or to hold the orders until free shipping is reached.
GROUP ORDERS
We welcome group orders. If you are interested in organizing a group order, kindly CONTACT US before launch for details.
Unfortunately, we may have to excluded products that are limited or capped from group orders. This will be decided and communicated when you reach out to us before launch.
*NOTE: If you placed an order containing multiple pre-orders, or if there are items in your order that were in stock (not pre-order), the entire order is held for shipping until the all pre-orders in your order has arrived. If you have requested to have orders combined for shipping, this may also delay the shipment of some of your orders.
If you have not received a shipping notification email from us, please check your inbox (or spam/junk folder). Alternately, you can always login to your account to check the status of your order. If you still have concerns about an outstanding order, please CONTACT US.
