Business days are Monday to Friday, excluding holidays*.
*RECENT & UPCOMING 2023 CANADA POST & GRACIE JAY HOLIDAYS:
- September 4 - Labour Day
- September 14 to 17 - Gracie Jay Team away
- October 2 - National Day for Truth and Reconciliation
- October 9 - Thanksgiving Day
- November 13 - Remembrance Day
- December 25 - Christmas Day
- December 26 - Boxing Day
We cannot guarantee a parcel will arrive on or before a specific date.
Processing time is subject to change without direct notice to the customer. Reasons for delay may include, but are not limited to, a new product launch causing an influx of orders at one time, and shipping or customs delays of incoming products.
Complete and detailed information about order processing, combining orders, pickup and shipping can be found on our Order Processing, Local Pickup & Shipping page.
The PPU Rewind Afterparty was a pre-order. Shipping is estimated to begin mid/end of September pending shipment from the vendors and customs clearance.
NEW BRANDS LAUNCHING AT GRACIE JAY & CO.
- Baroness X - September 7 @8pm EDT
- Clionadh Cosmetics - date TBA
- Mill Creek Candle Co. - launching September 22nd
- Saki Cosmetics - launched September 1st
Shipping for a restock follows the above stated processing time.
September 1 @8pm EDT
- Girly Bits Cosmetics - Girly Bits X Caitlin Swatches collection
- Wondering when your order will ship? As an example, based on turn-around and processing time stated above, orders placed September 1st should ship by days-end on September 20
September 7 @8pm EDT
- Ethereal - Spirited Away Collection & Mystery Bags
- Wondering when your order will ship? As an example, based on turn-around and processing time stated above, orders placed September 7th should ship by days-end on September 25
Current and upcoming pre-orders can be found here >>> https://graciejayandco.com/collections/pre-order
NEW SEPTEMBER 19/23: The Airbtable base below contains upcoming, current and past pre-orders/pre-sales. It will be updated on a regular basis. Every time we update a record (row) or field (column), it will appear here in real time.
You can scroll through the base on this page using the bar on the right hand side and at the bottom of the base. The base can also be expanded and opened up in a new tab by clicking on 'View larger version' at the bottom right hand corner of the base.
You can hide, filter, group or sort the base anyway you like. It will not affect the original base or how another person views the base.
The estimated shipping date is based on the pre-order/pre-sale date, and is pending shipping from the vendor and customs clearance (from International brands).
Links will be removed once the pre-order/pre-sale ends.
PRE-SALES may not have an end date. They are typically left available for purchase until sold out or until the order arrives (when they are then switched to in-stock products)
"Shipping Completed" and "Date Shipping Completed", EXCLUDES orders that were requested to be held for combined shipping AND/OR that have pre-order/pre-sale products in them from other brands. (See NOTE below.)
*NOTE: If you placed an order containing multiple pre-orders, or if there are items in your order that were in stock (not pre-order), the entire order is held for shipping until the all pre-orders in your order has arrived. If you have requested to have orders combined for shipping, this may also delay the shipment of some of your orders.
If you have not received a shipping notification email from us, please check your inbox (or spam/junk folder). Alternately, you can always login to your account to check the status of your order. If you still have concerns about an outstanding order, please CONTACT US.