Turn Around Times, Restocks & Pre-orders

**SCROLL TO BOTTOM OF PAGE FOR UPDATES ABOUT PRE-ORDER AND PRE-SALE SHIPPING ESTIMATES**
CURRENT TURN-AROUND TIME: Please allow 3-5 business days for processing of orders with in stock items (excludes pre-order items - see 'Pre-Orders/Pre-Sales' section below for details).

Business days are Monday to Friday, excluding holidays*.

*RECENT & UPCOMING CANADA POST & GRACIE JAY HOLIDAYS:
  • December 20, 2023 - January 2, 2024 - GRACIE JAY & CO HOLIDAY - OFFICE CLOSED (website remains open for orders, but there is no shipping during this time)
  • March 29 - Good Friday
  • April 1 - Easter Monday
  • May 20 - Victoria Day
  • July 1 - Canada Day
  • Aug 5 - Civic Holiday
  • September 2 - Labour Day
  • September 30 - National Day for Truth and Reconciliation
  • October 14 - Thanksgiving Day
  • November 11 - Remembrance Day
  • December 18, 2024 - January 6, 2025 - GRACIE JAY & CO HOLIDAY - OFFICE CLOSED (website remains open for orders, but there is no shipping during this time) *NOTE: ANY ORDERS PLACED BEFORE 3:00PM EDT ON WEDNESDAY, DECEMBER 18TH, WILL BE PROCESSED FOR SHIPPING BY END-OF-DAY ON FRIDAY, DECEMBER 20TH
  • December 25 - Christmas Day
  • December 26 - Boxing Day

The total time that it will take for your package to reach you is turn-around time plus shipping time.


We cannot guarantee a parcel will arrive on or before a specific date.


Processing time is subject to change without direct notice to the customer. Reasons for delay may include, but are not limited to, a new product launch causing an influx of orders at one time, and shipping or customs delays of incoming products.


Complete and detailed information about order processing, combining orders, pickup and shipping can be found on our Order Processing, Local Pickup & Shipping page.

NEW SEPTEMBER 19/23: The Airbtable base below contains ALL DATES & TIMES for upcoming, current and past new launches, pre-orders/pre-sales and restocks. It will be updated on a regular basis. Every time we update a record (row) or field (column), it will appear here in real time.

You can scroll through the base on this page using the bar on the right hand side and at the bottom of the base. The base can also be expanded and opened up in a new tab by clicking on 'View larger version' at the bottom right hand corner of the base.

You can hide, filter, group or sort the base anyway you like. It will not affect the original base or how another person views the base.

The estimated shipping date is based on the pre-order/pre-sale date, and is pending shipping from the vendor and customs clearance (from International brands).

Links will be removed once the pre-order/pre-sale ends.

PRE-SALES may not have an end date. They are typically left available for purchase until sold out or until the order arrives (when they are then switched to in-stock products)

A status of "Shipping Completed", EXCLUDES orders that were requested to be held for combined shipping AND/OR that have pre-order/pre-sale products in them from other brands. (See NOTE below.)

NEW & COMING SOON TO GRACIE JAY

https://graciejayandco.com/collections/new

RESTOCKS (RECENT & COMING SOON)

https://graciejayandco.com/collections/restock

CURRENT PRE-ORDERS/PRE-SALES

https://graciejayandco.com/collections/pre-order-now

UPCOMING PRE-ORDERS/PRE-SALES

https://graciejayandco.com/collections/pre-order

*NOTE: If you placed an order containing multiple pre-orders, or if there are items in your order that were in stock (not pre-order), the entire order is held for shipping until the all pre-orders in your order has arrived. If you have requested to have orders combined for shipping, this may also delay the shipment of some of your orders.

If you have not received a shipping notification email from us, please check your inbox (or spam/junk folder). Alternately, you can always login to your account to check the status of your order. If you still have concerns about an outstanding order, please CONTACT US.